Shipping policy

Shipping Policy

DEANA-TORONTO · Last updated: October 10, 2026

At DEANA-TORONTO, all orders are carefully prepared and shipped from our Toronto studio.

1. Processing Time

  • Ready-to-ship pieces are processed within 1–2 business days
  • Personalized and custom pieces are processed within 2–3 business days
  • You will receive a tracking email once your order is shipped

2. Shipping Rates

Standard shipping depends on your order total, counted in your region's currency:

Region Orders under 29 Orders of 29 or more
🇨🇦 Canada CA$7.99 Free
🇺🇸 United States US$7.99 Free
🇬🇧 United Kingdom £7.99 Free
🇪🇺 France, Germany, Italy, Netherlands, Spain €10.99 €4.99
🇦🇺 Australia A$10.99 A$4.99

For all other destinations, shipping is calculated and shown at checkout before you pay.

3. Shipping & Delivery

Region Carriers Tracking Estimated Delivery
🇨🇦 Canada Intelcom, Canada Post, and other partners Included 1–6 business days
Remote areas may take longer
🇺🇸 United States USPS and regional partners Included 2–8 business days
Hawaii, Guam, the U.S. Virgin Islands and other destinations outside the U.S. mainland may take longer
🇪🇺 Europe & 🇬🇧 UK PostNL Included 4–15 business days

Notes:

  • Delivery times may vary by location
  • Remote areas may take longer
  • Delays may occur due to weather, customs, or carrier conditions

4. GTA & Express Options

  • Express shipping is available at checkout based on your region
  • Same-day delivery (GTA) — please contact us to arrange

5. Tracking & Support

You will receive tracking details by email once your order ships.

If you did not receive tracking or have any questions, contact us at:
support@deanatoronto.com

6. Address Changes

Need to update your address?

  • Contact us as soon as possible
  • We'll try to help if the order has not been shipped
  • Changes are not guaranteed after dispatch

We appreciate your support and will always do our best to ensure a smooth delivery experience.